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Cancellation and Refund Policy
Please take note of the BookCRITICO cancellation and refund policy, when placing an order.
- If an order is cancelled before any payment is made and no work has been done the order will be cancelled with no cost.
- If an order is cancelled after the deposit has been paid and work has already commenced a surcharge of 35% of the total order value will apply. This is to recover a portion of; work hours lost, stock images bought and refund transaction charges.
- If work has been completed in full no refund will be issued, and the total order value will be due.